For effective review and decision making, the management review shall take into
account the following issues:
- Follow-ups from previous reviews and status of decisions and actions taken.
- The review shall discuss changes in external and internal issues that are relevant to the quality management and their influence on it.
- Information regarding the performance of the QMS with reference to trends and indicators such as
- Results of customer satisfaction and feedback measurements
- The extent to which quality objectives have been met
- Process performance and product conformance supported by evidences
- Audit results: internal, external, and customer audits
- Information about nonconformities and status of corrective actions
- Results of monitoring and measurement activities
- Issues related to suppliers and external providers that may affect products, services, and the QMS
- The adequacy of resources
- The effectiveness of actions taken to address risks and opportunities
- Opportunities for improvement
Inputs for the Management Review
As you might have noticed, the standard is quite explicit regarding the information and data that are required to be reviewed during the management review. This list of inputs for the management review should reflect trends in the QMS and involves aspects of performance, control, consulting, changes, improvements, and risks. The information (the processed inputs) should assist in determining the achievement of planned results. The challenge here will be to identify the sources of data and the responsible parties in the organization that can provide these data, collect them in an orderly manner, and present them in an acceptable way. From my experience, I can give you the next advice—do not wait until month or two weeks before the review to summon and organize the data; you will find it hard and one cannot ensure that the data will be reliable. Instead, try to create a system of reporting according to the management review that will generate the data on itself. The objective here is to automate the gathering of the data. For example:
- If you are implementing a system that gathers and monitors nonconformities, make sure this system can provide you with a report appropriate for the management review: the nonconformity, the details, the corrective action that was taken, and the effectiveness of the corrective action.
- If you are implementing a system to monitor and control processes (SPC), try to see whether this system generates a report with annual results that show trends of the processes.
- If you implemented a system to collect and analyze customer feedback, I am almost positive that such system can offer a summary report. The data and information may be presented and maintained as documented information that will support top management in discussing and making decisions: results of surveys, reviews, audits, summary reports, presentations, and statistical charts. What are the required inputs?
Result of Audits
Evidences of whether the organization’s activities and processes conform to planned arrangements and are effectively implemented and maintained will be presented through audit results. This includes results from internal, external, supplier, and customer audits. The review shall refer to the findings, the rejections, the required actions, and the recommendations for improvements. Results of audits demonstrate the compliance of the auditee against the given criteria.
This webpage contains only a fragment of the chapter 9.3 Management review from the book: ISO 9001: 2015 – A Complete Guide to Quality Management Systems published by:
Why choose the book ISO 9001:2015?
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