The outputs of the management review shall include decisions related to
- Actions for improvement or further decision regarding opportunities for improvements
- Any need for changes to the QMS
- Any need for resources
The inputs and the results of the management review shall be retained and handled as documented information. Evidences for actions taken as a result of the management review shall be retained as documented information as well.
Management Review Outputs
The outputs of the management review are decisions and actions that must be carried out as a reaction to the data and information that were presented and discussed during the review. In practice, the outputs should include decisions and actions related to
- Opportunities for improvement of the QMS
- Need for changes in the QMS
- Needs of recourses
Implementing Decision and Actions
The decisions and required actions of the management review shall be presented and suggested in a way that will facilitate the implementation of activities for process improvements. In other words, try to make feasible decisions instead of calls for actions lacking in meaning. Your objective is not to publish the wishes for improvements but to allow and enable their implementation:
- Be precise—which business activity must be changed or improved.
- Delegate responsibilities and indicate who will be in charge of implementing.Set definitive objectives for the decisions.
- Allocate resources.
Always bear in mind that in the next review, you are required to assess the success of those decisions. For example, instead of declaring “we must enhance our customers’ satisfaction,” try “we should enhance customers’ satisfaction during installation activities.” The second form indicates a precise business activity that may be improved and ease the implementation of such decision. Plus in the next review, it will be easier to show whether an improvement was achieved or not. These decisions should be communicated in the organization in order to create awareness among interested parties (intern as well as extern).
This webpage contains only a fragment of the chapter 9.3 Management review from the book: ISO 9001: 2015 – A Complete Guide to Quality Management Systems published by:
Why choose the book ISO 9001:2015?
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