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Case study - Let's relieve you from the pressure... |
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'Let's relieve you from the pressure' - the 'Logistics under Pressure' Convention organized by SPAN Group at the Intercontinental Dubai Festival City Hotel. Just regarding the convention's head line, one can understand that they had only good intentions… |
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Case Study - Pfizer Inc. agreed to pay a $975,000(!) civil penalty(!!) |
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Pfizer Inc. agreed to pay a $975,000(!) civil penalty (!!) to resolve alleged violations of the Clean Air Act (!!!) at its former manufacturing plant. |
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Case Study - deteriorating levels of service by airline staff |
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According to the last results, deteriorating levels of service by airline staff has pushed overall satisfaction with U.S. carriers to the lowest level in three years!!! |
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Case Study - Publication of new edition of ISO 9001:2008 expected in October-November 2008 |
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Publication of new edition of ISO 9001:2008 expected in October-November 2008 |
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Case Study - No more papers on the desks |
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Once, years ago, in conference, my CEO stood up in the middle of the crowd and said - "No more papers on the desks". Today his prophesy his becoming reality... |
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Case Study - FPL - the power and light company was required to take corrective action |
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FPL - the power and light company of the state of Florida, was required to take corrective action after the Nuclear Regulatory Commission found a security violation at the St. Lucie nuclear power plant. Let's take the opportunity and review the story via the ISO 9001 Standard requirements for CAPA. |
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Case Study - Coomunicat2 announced the use of responding applications based on neuro-linguistic programming (NLP) |
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Coomunicat2, an Indian company which provides internet marketing solutions for business has announced the use of responding applications based on neuro-linguistic programming (NLP) to target clients better. What exactly is that? |
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Case Study - I-Flex Solutions hosts ‘The Great Idea Contest’ among its employees |
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I-Flex Solutions hosts ‘The Great Idea Contest’ among its employees. Well, that's a great solution... |
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Case Study - The opening sessions at the Technology Services Europe 2008 |
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'The opening sessions at the Technology Services Europe 2008 (TSE) conference featured services leaders from Europe discussing key strategies and initiatives being deployed to achieve higher levels of customer satisfaction and loyalty. |
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Case Study - A satisfaction questionnaire analysis about tyres usage in south Africa |
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A satisfaction questionnaire analysis about tires usage in south Africa – What is to learn from it?!? More than 5300 participants answered questions regarding their tires. At the top of the ranking list are Michelin and Pirelli. Their rankings were 843 (on a thousand point scale). |
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Case Studies introduction - why read our case studies? |
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Hallo everyone. We wanted to share a few words with you about the case studies here in this section. The purpose of this section is not to update you on what is going on in the Quality Management world. There are better news sites then ours and frankly these are quite boring news... Nothing shocking is happening there, we can assure you.
| | Here we will publish case studies that we think can have a significant contribution for you as a business organization relating to the quality world.. Our goal is to give that added value of the case studies. Try not to forget. We are consultants… |
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Case Studies - A NanoScience company received certification of its management system according to the ISO 9001 |
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Berlin, 28.01.2008 - At the end of last year, the Capsulation Nano Science AG received certification of its management system according to the ISO 9001 norm by the MOODY International Certification GmbH. The certification acknowledged the customer-oriented character of our management system and made special notice regarding its emphasis on inner efficiency. |
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