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Case Study - Coomunicat2 announced the use of responding applications based on neuro-linguistic programming (NLP) |
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Coomunicat2, an Indian company which provides internet marketing solutions for business has announced the use of responding applications based on neuro-linguistic programming (NLP) to target clients better. What exactly is that?
At their 24/7 Customer center (At Bangalore), calls are examined using ‘word spotting’ software to evaluate the performance of the agent and the reaction of the caller. The purpose is to target the clients better and to deepen the client – caller relationship. How does it work? Key words spoken by callers are analyzed to create a profile to help agents adjust their vocabulary and behavior accordingly. Ladies and gentle men, the future is here and we haven't even noticed it. An on-line client satisfaction analysis within the customer's requirement review process and the product realization process (via the ISO 9001 Standard binoculars). And the customer knows nothing about it. He is just speaking what on his heart and the computer analyzes him deeply. Big brother is watching (or listening)? Could be. But it is remarkable system that will enhance the client's satisfactory. Chapeau! more about this here... |