A part of the management’s responsibility is to appoint an authority that will have the task of imparting the quality policy and expectations of top management to the organization on one hand, and to receive feedback regarding the status and performance of the QMS on the other hand.
ISO 9001:2015 – Organizational Roles, Responsibilities and Authorities
| 2008: 5.5.2 Management Representative | 2015: 5.3 Organizational roles, responsibilities and authorities |
A part of the management’s responsibility is to appoint an authority that will have the task of imparting the quality policy and expectations of top management to the organization on one hand, and to receive feedback regarding the status and performance of the QMS on the other hand.
While the ISO 9001:2008 requires only that the top management shall assign a representative responsible for the quality management system, the ISO 9001:2015 requires that the top management itself shall be account for the effectiveness of the QMS.
A new wording is produced the top management shall ensure that process interact with each other instead of only established implanted and maintained. This comes from the new process approach. In the practice the organization will have to prove that inputs and outputs of processes are defined, produced in the right moment and delivered to the appropriate process according to process flow.
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